Right of withdrawal for consumer orders
The consumer must pay the regular costs of return consignments under the legal right of withdrawal, if the delivered goods
correspond to those ordered, if the price of the returned item does not exceed 40 euros or, if the item price is higher, the
consumer has not made payment or a contractually agreed part payment at the time of withdrawal.
The legally specified instruction on the criteria for and consequences of the right to withdraw for consumers is set out below:
Instruction on the right to withdraw for consumers©
Right to withdraw
If you place orders as a consumer for private purposes, you are no longer bound, subject to it having been withdrawn in due
time, to the declaration of intent you provide for concluding the contract.
Exercising the right to withdraw
The withdrawal does not have to be justified and must be declared to the trader in text form (e.g. letter, fax, email) or –
if the item is sent to you before the term expires – by returning the item within a 2-week period; prompt despatch of the
withdrawal or the item shall suffice to meet the deadline. The withdrawal must be sent to:
Janiszewski GmbH goalkeeping.com
Panoramastr. 8
D-72401 Haigerloch
Telefax: +49 (74 74) 957 53 -16
E-Mail: service@goalkeeping.com
Withdrawal term, start of the term
The withdrawal term starts to run only when we have satisfied various legal criteria. In the case of electronic orders, e.g.
via the Internet, the trader must make arrangements to assist with detecting and notifying input errors and also provide the
consumer with key information on contractual conclusion and content, contractual language and on storing the contract text
(para. 312e, para. 1, clause 1 BGB). The consumer must also receive key information on the content and on the contract separately
in text form (para. 312c, para. 2 BGB).
The term begins once this instruction has been received in text form, although not before the goods arrive with the recipient
(in the case of returned consignments of equivalent goods, not before the first part delivery has been received) and also not
before we have satisfied our duty to inform as defined by para. 312c, para. 2 BGB in conjunction with para. 1, para. 1, 2 and 4
BGB-InfoV and our obligations in accordance with para. 312e, para. 1, clause 1 BGB in conjunction with para. 3 BGB-InfoV. The term
starts on the first day after the day on which the final criteria was satisfied.
Consequences of withdrawal
Refunds
In the event of an effective withdrawal, the performances received by both parties and any benefits derived thereof
(e.g. interest) must be returned. Parcel post items are to be returned at our risk. Non-parcel post items will be collected
at our risk.
You must pay the regular costs of return consignments, if the delivered goods correspond to those ordered, if the price of
the returned item does not exceed 40 euros or, if the item price is higher, you have not made payment or a contractually
agreed part payment at the time of withdrawal. In all other cases, the return and/or collection are without charge to you.
Obligations to refund payments must be satisfied within 30 days. The term starts for you when your withdrawal declaration
or item is despatched. The term starts for us no later than upon receipt.
Compensation and avoidance
If you are unable to return the received performance either in whole or in part or in an impaired condition, we shall be
entitled under certain criteria to demand compensation.
One criterion for compensation on deterioration caused by proper use of the item is notification of the instruction regarding
a possible compensation obligation and a potential for avoiding same in separate text form (e.g. letter, fax, email) on
conclusion of the contract. The compensation obligation does not apply for the surrender of goods if the deterioration of
the item is attributed solely to inspection of same – as would have been possible in a retail outlet, for example. In all
other cases, you may avoid the compensation obligation for a deterioration caused by proper use of the item by using the item
not as an owner and refraining from all actions that impair its value.
Non-existence of the right to withdraw
There are legal exclusions to the right to withdraw (para. 312d, para. 4 BGB), where we reserve the right to cite the following
regulations if the legal criteria for the goods concerned are met:
There is no right to withdraw from distance selling contracts for the supply of goods, which are made to customer specification
which are clearly tailored to its personal requirements (e.g. personalization like name printing) and not for the supply of
audio or video recordings or of software, insofar as the supplied data carrier has been unsealed by the consumer.
End of the withdrawal instruction
date: september 2008 
